Be nice.

Today was one hell of day. I had a client came very close to doing business with me. He was comparing two products and in-process of making a decision, but one of the manager who supposed to help me to take care of this transaction, decided to tell him negative things after he was told that my client is not quiet ready to do business just yet.

As he supposed to shake the client’s hand to “Thank” him, instead he started to open his mouth to say such as "When you're signing the contract with them, think about how much more you're paying on their product instead of ours," "He (pointing at me)’s trying to get to 21 contracts this month, and you're not helping (I thought, "HOLD ON A SEC, where the f*ck is he coming from?")." My client couldn't say much after that. I saw his face was getting red, and his mouth was moving erratically. When this punk finished his f*cked up statements, my client was rather apologetic to us. I was getting very irritated. I escorted my client to his vehicle then apologized to him. He accepted my apology then told me that he'll contact me later.

After seeing him leave the store, I wanted to tell this punk that he needs to know how to speak, not what to speak. Perhaps to learn a thing or two about the class, even Luxury. I went to see him directly then told him "I do not want you to speak to my clients that way; he was upset because of the way you spoke to him." Of course he came back to me as "I'm doing what I need to do get the business for you," "Don't tell me what I can say, if I want to tell him that he's not helping us, so be it." (Actually it was worse). I was furious. I calm myself back down then said "I hear you, but don't grind my customers." Then I walked off.

Now that was pretty shitty right? Well, that's such a small part of what I observe in a daily basis here, I just got a glimpse of it to myself today. I'm in my business to serve my clients, not take an advantage of them either they do business with me now or later. Everyone has their own timing.

Once I meet a new client, I usually ask what are their goals, needs and wants. Except for when they tell me what they would like to do instead. I know how to relate to my clients. One of my saying "everyone's different" that didn't come from any book or TV, it came from my own experiences. I'm in a retail business that most of our clients have some sort of distrust and misconceptions from the beginning! It is my responsibility to meet with the client, get to know them, learn about them, be courteous, and so forth. I managed to be in this business for about 6years now, and I’m very good at it. So don’t try to imitate the luxury, do “Luxury!”

I’m getting worked up as I’m retrieving the whole experience, therefore thou shall continue.